30-Day Return & Exchange Policy

We want you to feel comfortable and confident when shopping at Elopremium. That’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• The time frame for return & exchange must not exceed 30 days from when the original order was received.
• All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
• Customers must use a shipping method that provides tracking. Returns or exchanges with no tracking will not be processed.

Non-Refundable Items

Items that were worn or sent to you as a replacement/exchange cannot be returned again.

Return / Exchange Process

Step 1: Initiate Your Return/Exchange

Email us at support@elopremium.com and include your order number. Our customer service team will determine eligibility for refunds and exchanges, and then a “Return & Exchange” authorization will be sent to you.

Note: The return label will already be included in the package. If you misuse or lose this, please contact us. We will send you by email with, you need to download and print.

Step 2: Ship the Product Back

Once our customer service has approved your request and provided our return/exchange address, please initiate the return/exchange within 3 working days by following our instructions.

We recommend using a shipping method that provides tracking information and a signature confirmation so delivery can be verified. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable if the item is lost by the carrier, and no refund will be issued.

Step 3: Refund or Exchange

When we receive your return, we will inspect the item within 3–5 working days and then provide a replacement for an exchange or issue a refund.

We do not charge for restocking any products.

Customs, Duties, and Taxes

• All prices on our website include applicable taxes.
• International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
• These charges are the customer’s responsibility upon receipt of the item and are not included in our product prices or free shipping offer.
  
• If the item is defective or you received the wrong product, we will cover all costs, including return shipping, reshipping fees, and any customs or duties related to sending the replacement.
• If you choose a refund instead of a replacement, we will issue a refund for the item price you paid, minus the cost of customs duties, as customs fees are collected by your local customs office and cannot be refunded by us.

Refunds

A refund will be provided to the original method of payment within 3–5 business days after we have received, inspected, and confirmed the returned item.

Please note: Although you may have enjoyed free or discounted shipping, we incur the original shipping cost for every order. Therefore, we do not refund our original shipping cost.

Received Products Damaged, Defective, or Wrong Products

If you receive any defective products, please contact us as soon as possible. We will gladly accept the return free of charge and offer either a replacement or a full refund.

Refund Policy for Undeliverable Packages

If a package is deemed undeliverable by the shipping carrier and is returned to the sender, the customer will be responsible for paying the shipping fee to have the package reshipped. We do not offer cancellation or refunds for undeliverable packages.

Undeliverable packages may occur due to reasons such as an incorrect shipping address, failed delivery attempts, or refusal to accept the package. It is the responsibility of the customer to ensure that the shipping address is accurate and that someone is available to receive the package during delivery attempts.

If a package is returned to us as undeliverable, we will contact the customer to inform them of the situation and provide instructions for reshipping the package. The customer will have the option to pay the shipping fee for reshipment.

Refunds for Gift Card Purchases

Products purchased using a gift card will be refunded to the original gift card. If you no longer have the original gift card, please contact us at support@elopremium.com for assistance.

Please note that gift cards are non-refundable regardless of their usage status.

Contact Information

Email: support@elopremium.com
Phone: +44 7478034788
Business Address: 18 Hammerton Road, Huddersfield, England, HD2 2PS, United Kingdom

Business Hours:

Monday – Saturday: 9 AM – 5 PM (GMT) Greenwich Mean Time (London)

Sunday: Closed