Shipping policy

Last updated: March 2026

Welcome to Elopremium. We appreciate your trust in our handmade and thoughtfully curated products. We ship worldwide. This Shipping Policy outlines how and when we process, ship, and deliver your orders. Please read it carefully before making a purchase.

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday – Saturday) after payment confirmation.
  • Orders placed before 5 PM (GMT) are processed the same business day.
  • Orders placed after 5 PM are processed the next business day.

2. Transit Time and Total Delivery Time

  • Standard shipping transit time is typically 5–8 business days (Monday – Saturday), depending on the destination.
  • Total estimated delivery time, including processing, is 6–11 business days (Monday – Saturday).
  • Delivery times may vary during peak seasons or due to courier delays.

3. Shipping Cost

🎁 We offer free standard shipping on all orders. There are no additional shipping charges at checkout.

4. Where We Ship

We offer worldwide shipping and deliver to customers across the globe.

Our primary fulfillment warehouses are located in Asia, allowing us to efficiently process and ship orders internationally. Shipping times and carriers may vary depending on your location and product availability.

If you have any questions regarding shipping to your country, please feel free to contact our support team.

5. Customs, Duties, and Taxes

  • All prices on our website include applicable taxes.
  • International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
  • These charges are the customer's responsibility upon receipt of the item and are not included in our product prices or free shipping offer.
  • If the item is defective or you received the wrong product, we will cover all costs, including return shipping, reshipping fees, and any customs or duties related to sending the replacement.
  • If you choose a refund instead of a replacement, we will issue a refund for the item price you paid, minus the cost of customs duties, as customs fees are collected by your local customs office and cannot be refunded by us.

6. Tracking Information

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • You may track your package through the carrier's website.
  • If you do not receive tracking information within 5 business days, please contact us at support@elopremium.com.

7. Wrong Address or Change of Address

  • Please ensure your shipping details are accurate before completing your order.
  • Once an order has been processed or dispatched, we cannot modify the address.
  • If a delivery fails due to an incorrect or incomplete address, the customer will be responsible for reshipment costs.

8. Delivery Delays or Lost Packages

  • Delivery times are estimates, not guarantees.
  • Delays may occur due to customs inspections, weather conditions, or courier issues.
  • If your shipment is significantly delayed or lost, contact us at support@elopremium.com for assistance.
  • Elopremium is not liable for delays beyond our control once an order is handed over to the carrier.

Contact Information